Guest communication
Prepare guest messages, arrival instructions, welcome books, and practical information for a clear handoff at each stay.
All guides-
Setting up Airbnb self check-in
Match Airbnb's check-in method to the door, change a code you set between stays, and write a backup a guest can use when that door fails.
Check-inGuest info Read guide -
How to respond to an Airbnb guest review
Write a public response after a guest's review is published, including a negative one. The sample reviews and replies are labelled examples, and they follow Airbnb's review rules.
House rulesGuests Read guide -
What emergency information to give Airbnb guests
Write the address, the emergency number you confirmed, the exits, the extinguisher and first aid kit, the shutoffs, and a way to reach you, then print them on one card.
EmergencySafety Read guide -
Airbnb guest message templates for before arrival, check-in, the stay, and checkout
Send a booking note, a check-in reminder, a during-stay reply, and a checkout note in the Airbnb thread. The blocks are examples you adapt, and they stay inside the rules the guest already saw.
Guest infoGuests Read guide -
How to write Airbnb check-in and checkout instructions
Name the door, the code or the meeting place, Wi-Fi, and a way to reach you in Airbnb check-in instructions, and keep checkout tasks inside the rules the guest already saw.
Guest infoHouse rules Read guide -
What to put in an Airbnb welcome book
Use Airbnb's house manual for how the home works, keep a short printed copy for the same facts, and leave changing door codes out of the paper and out of the public guidebook.
Guest infoHouse rules Read guide -
What to put on your Airbnb Wi-Fi sign and guest welcome info
A checklist for the network name, password, QR code, check-in and checkout, a pointer to the house rules on the listing, emergency contacts, and local notes.
Wi-FiChecklist Read guide