Checkout templates
Checkout messages: a reminder, a late checkout yes or no, a left-behind item, and a thank-you.
- Checkout reminder Send this the evening before checkout. Repeat the listed time and the tasks they already agreed to.
- Late checkout approval Send this only after you know the cleaner or the next guest can absorb the later time.
- Late checkout decline Send this as soon as they ask, once you know the listed checkout time has to stand.
- Left-behind item message Send this on turnover day, after you are sure the item is theirs and it is not trash or something from a prior stay.
- Thank-you note after checkout Send this after checkout, once you know the home is in order and you are not about to report damage.