During the stay templates
Messages for the days after arrival: a mid-stay check, maintenance, noise, and an outage.
- Mid-stay check-in message Send this once, after the first night, and only when the stay is long enough that silence would hide a real problem.
- Maintenance acknowledgment Send this as soon as you have read a report of something broken, even if the fix itself is later.
- Noise concern message Send this the same evening you learn about noise, while the group can still turn it down.
- Outage note during a stay Send this when you know power, water, or Wi-Fi is out, including when you know before the guest writes to you.