Guidebook page for checkout
Print this in the guidebook. The door sign stays the short list. This page is the explanation.
Guidebook page for checkout. Printed from bnbutils.com. Ticked boxes are a working copy on this sheet. They are not a saved record.
Checkout
{Property name}
Leave by {Checkout time}. The sign by the door is the same list, shorter.
You do not need to strip every bed, run a deep clean, or take bags to a depot. Those are not on this page unless the line above says so.
When to use
This guidebook page explains checkout. The checkout sign lists it. They should be in the same order: time, trash, dishes, towels, climate, keys, lock. {trash_why} is the reason and the place, one sentence: “The green cart is in the alley. Bags left in the kitchen attract animals before the cleaner arrives.” {dishes_why} is similarly short: “Start the dishwasher if it is half full so the cleaner can empty a finished cycle, not a sink.” {key_why} says what happens if the key leaves in a pocket. {lockup_step} matches the hardware, in the same words as the sign and the reminder message.
{checkout_time} is the listing’s time. {property_name} is the home. The closing paragraph draws a boundary: deep cleaning is not their job unless a line you added says so. That boundary belongs on the page because enthusiastic guests over-clean and tired guests feel scolded by a list that looks like a job description. Say what is in and what is out.
Do not add a chore here that is missing from the sign and the listing. If you need it, add it in all three places before the next stay, or in none.
Timing tip
Print this with the rest of the guidebook and leave it. It changes less often than the welcome letter. When {checkout_time} changes on the listing, this page, the sign, and the reminder all change the same day. A guidebook that still says 11:00 while the listing says 10:00 will be the version they follow, because paper in the kitchen beats a message they saw last week.
If you offer a late checkout, the page is wrong for that stay. The approval message should say the paper’s time is replaced. You do not need to reprint for one hour if the message is unmistakable. You do need to reprint if you change the standing time.
Reread {key_why} when you change a lockbox location. Keys are the line that goes stale quietly.
Common mistakes
A different order from the sign is the first one. Guests who read the book at night and the sign in the morning think they are two policies. {trash_why} can be longer than the sign’s trash task, but it should be the same task. Explanation, not a second list.
The second is a guilt paragraph. “We work very hard to prepare the home” makes checkout feel like a favor they owe your feelings. The why-sentences should be operational: animals, the cleaner’s arrival, the next guest’s key. Facts move more trash than a speech.
The third is sneaking in laundry, floors, and the oven. The last paragraph forbids that drift. If your listing truly includes a chore, name it in its own checkbox and be sure the price and the listing already said it. Do not hide it inside {dishes_why}.
The sign stays shorter
If this page and the sign are the same length, you have written two signs. Let the sign be the checklist they can finish while standing. Let this page say why the green cart is the green cart. {lockup_step} might be a single clause on the sign and a sentence here about waiting for the bolt.
The evening reminder can say “the guidebook page and the door sign match.” It should not paste both. Three copies of the same chores in one message is how the time gets lost. The time is {checkout_time}. Everything else is support.